This privacy policy is intended to inform users of the SNF website about how their information may be collected and used when they use contact forms or informational pages.

The controller of data submitted through the website is SNF.

contact for personal data requests: serviceclient@snfinance.net

Depending on the form used, SNF may collect in particular:

• identity information (name, date of birth, nationality, etc.);

• contact details (phone, email, city);

• information related to a service request (account opening, credit, appointment, complaint);

• the content of the message submitted by the user.

Data submitted through the website is used to:

• respond to contact requests;

• prepare or route a service request;

• follow up on a request or complaint;

• improve customer service quality.

Processing carried out through website forms is mainly based on:

• performance of pre-contractual measures at the user's request;

• SNF's legitimate interest in responding to received requests;

• the user's consent where required.

Data is kept for the period necessary to process the request, then archived or deleted in accordance with applicable obligations and SNF internal rules.

Exact duration: to be completed.

Data may be accessible to SNF internal teams authorized to process the request.

It may also be shared with technical providers strictly necessary for website operation or request processing.

SNF implements reasonable measures to protect information submitted through the website against unauthorized access, loss or alteration.

In accordance with applicable regulations, you may have rights of access, rectification, erasure, restriction, objection and portability, under the conditions provided by law.

To exercise your rights, contact SNF: serviceclient@snfinance.net · Orange 641 192 630 (WhatsApp & phone) · MTN 676 173 923 (WhatsApp & phone)

The website may use cookies or similar technologies necessary for its operation or audience measurement.

Additional information may be added here if a measurement or consent tool is activated.

SNF may update this privacy policy at any time.

The last update date will be shown at the top of the page.